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DATA PROTECTION

We take the protection of user data on our website and mobile app very seriously and commit to protecting the information users provide to us in connection with the use of our website and mobile app. Furthermore, we are committed to protecting and using your data in accordance with applicable law.

This privacy policy explains our practices regarding the collection, use, and disclosure of your data through the use of our digital assets when accessing the services through your devices.

Please read the privacy policy carefully and ensure that you fully understand our practices regarding your data before using our services. If you have read and fully understood this policy and do not agree with our practices, you must discontinue the use of our digital assets and services. By using our services, you acknowledge the terms of this privacy policy. Continuing to use the services constitutes your consent to this privacy policy and any changes thereto.

In this privacy policy, you will learn:

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How we collect data

What data we collect

Why we collect this data

To whom we disclose the data

Where the data is stored

How long the data is retained

How we protect the data

How we handle minors

Updates or changes to the privacy policy

 

What data do we collect?

Below is an overview of the data we may collect:

Unidentified and non-identifiable information that you provide during the registration process or that is collected through the use of our services ("non-personal data").

Non-personal data does not allow conclusions to be drawn about who collected it. Non-personal data we collect mainly consists of technical and aggregated usage information.

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How do we collect data?

Below are the main methods we use to collect data:

We collect data when using our services. Therefore, when you visit our digital assets and use services, we may collect, record, and store usage, sessions, and related information.

We collect data that you provide to us yourself, for example, when you contact us directly through a communication channel (e.g., an email with a comment or feedback).

We may, as described below, collect data from third-party sources.

We collect data that you provide to us when you sign up for our services through a third-party such as Facebook or Google.

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Why do we collect this data?

We may use your data for the following purposes:

  • to provide and operate our services;

  • to develop, customize, and improve our services;

  • to respond to your feedback, inquiries, and requests and to offer assistance;

  • to analyze request and usage patterns;

  • for other internal, statistical, and research purposes;

  • to improve our data security and fraud prevention capabilities;

  • to investigate violations and enforce our terms and policies and to comply with applicable law, regulations, or governmental orders;

  • to provide you with updates, news, promotional materials, and other information related to our services.

With promotional emails, you can decide whether you want to continue receiving them. If not, simply click on the unsubscribe link in these emails.

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To whom do we disclose this data?

We may disclose your data to our service providers to operate our services (e.g., data storage through third-party hosting services, providing technical support, etc.).

We may also disclose your data under the following circumstances:

i) to investigate, detect, prevent, or take action against unlawful activities or other misconduct;

(ii) to establish or exercise our rights to defend;

(iii) to protect our rights, property, or personal safety as well as the safety of our users or the public;

(iv) in the event of a change in control at us or one of our affiliates (through a merger, acquisition, purchase (substantially) of all assets, etc.);

(v) to collect, retain, and/or manage your data through authorized third-party providers (e.g., cloud service providers) as far as necessary for business purposes;

(vi) to work jointly with third parties to improve your user experience.

To avoid misunderstandings, we would like to point out that we may transmit or disclose non-personal data to third parties at our discretion or otherwise use it.

Please note that our services enable social interactions (e.g., posting content, information, and comments publicly and chatting with other users). We would like to point out that all content or data you provide in these areas may be read, collected, and used by other individuals. We advise against posting or sharing information that you do not want to make public. If you upload content to our digital assets or otherwise provide it as part of using a service, you do so at your own risk. We cannot control the actions of other users or members of the public who have access to your data or content. You acknowledge and hereby confirm that copies of your data may remain accessible even after deletion on cached and archived pages or after third parties have created a copy/stored your content.

When you visit or access our services, we authorize third parties to use web beacons, cookies, pixel tags, scripts, and other technologies and analytics services ("tracking technologies"). These tracking technologies may allow third parties to automatically collect your data to improve the navigation experience on our digital assets, optimize their performance, ensure a tailored user experience, and for security and fraud prevention purposes.

To learn more, please read our Cookie Policy.

Without your consent, we will not provide your email address or other personal data to advertising companies or advertising networks.

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Where do we store the data?

Non-personal data

Please note that our companies as well as our trusted partners and service providers are located worldwide. For the purposes explained in this privacy policy, we store and process all non-personal data we collect in different jurisdictions.

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How long are the data retained?

Please note that we retain the collected data for as long as necessary to provide our services, to comply with our legal and contractual obligations towards you, to settle disputes, and to enforce our agreements. We may correct, supplement, or delete incorrect or incomplete data at any time at our discretion.

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How do we protect the data?

The hosting service for our digital assets provides us with the online platform through which we can offer you our services. Your data may be stored on secure servers behind a firewall and secure HTTPS access to most areas of its services.

All payment options offered by us and our hosting provider for our digital assets comply with the PCI-DSS (Payment Card Industry Data Security Standard) requirements of the PCI Security Standards Council. This involves the collaboration of brands such as Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card data (including physical, electronic, and procedural measures) by our shop and service providers.

Despite the measures and efforts taken by us and our hosting provider for our digital assets, we cannot and will not guarantee absolute protection and absolute security of the data you upload, post, or otherwise provide to us or others.

For this reason, we ask you to set secure passwords and not to transmit confidential information to us or others via email and instant messaging. Since email and instant messaging are not considered secure forms of communication, we also ask you not to disclose confidential information via any of these communication channels.

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How do we handle minors?

The services are not intended for users who have not yet reached the legal age of majority. We will not knowingly collect data from children. If you are not of legal age, you should not download or use the services and should not provide us with any information.

We reserve the right to request proof of age at any time so that we can verify whether minors are using our services. In the event that we become aware that a minor is using our services, we may prohibit these users from accessing our services, block them, and delete all data stored about these users. If you have reason to believe that a minor has provided data to us, please contact us as explained below.

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Personal data

We use your personal data only for the purposes specified in the privacy policy and only if we are convinced that:

  • the use of your personal data is necessary to fulfill or conclude a contract (e.g., to provide you with the services themselves or customer service or technical support);

  • the use of your personal data is necessary to comply with relevant legal or regulatory obligations, or

  • the use of your personal data is necessary to support our legitimate business interests (provided that this is done at all times in a manner that is proportionate and respects your privacy rights).

 

As an EU resident, you can:

  • request confirmation as to whether personal data concerning you is being processed or not, and access your stored personal data as well as certain additional information;

  • request receipt of the personal data you have provided to us in a structured, commonly used, and machine-readable format;

  • request the correction of your personal data stored by us;

  • request the deletion of your personal data;

  • object to the processing of your personal data by us;

  • request the restriction of the processing of your personal data, or

  • file a complaint with a supervisory authority.

 

Please note, however, that these rights are not unlimited and may be subject to our own legitimate interests and regulatory requirements. If you have general questions about the personal data we collect and how we use it, please contact us as indicated below.

In providing the services, we may transfer data internationally to affiliates or other third parties and from your country/jurisdiction to other countries/jurisdictions worldwide. By using the services, you consent to the transfer of your data outside the EEA.

If you are a resident of the EEA, your personal data will only be transferred to locations outside the EEA if we are convinced that there is an appropriate or comparable level of protection for personal data. We will take appropriate steps to ensure that we have appropriate contractual agreements with our third parties to ensure that appropriate security measures are taken to minimize the risk of unlawful use, alteration, deletion, loss, or theft of your personal data, and that these third parties at all times act in accordance with applicable laws.

 

Rights under the California Consumer Protection Act

If you use the services as a resident of California, you may be entitled under the California Consumer Privacy Act ("CCPA") to access and delete your data.

To exercise your right to access and delete your data, please see below for how to contact us.

We do not sell users' personal data for the purposes and intentions of the CCPA.

Users of the services who are residents of California and under 18 years of age may request and obtain the deletion of their published content by emailing us at the address provided in the "Contact" section below. These requests must be labeled "California Removal Request." All requests must include a description of the content you wish to delete and sufficient information to help us locate the material. We do not accept communications that are not labeled or properly transmitted, and we may not be able to respond if you do not provide sufficient information. Please note that your request does not ensure that the material will be completely or comprehensively deleted. Material posted by you, for example, may be republished or reposted by other users or third parties.

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Updates or changes to the privacy policy

We may revise this privacy policy at our discretion from time to time, and the version published on the website is always current (see "Status" information). We ask you to regularly check this privacy policy for changes. In the event of material changes, we will publish a notice on our website. If you continue to use the services after being notified of changes on our website, you confirm and consent to the changes in the privacy policy and agree to be bound by the terms of these changes.

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Contact

If you have general questions about the services or the data we collect about you and how we use it, please contact us at:

See Imprint

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DISCLAIMER

The information contained herein does not constitute legal advice, and you should not rely on it alone. Specific requirements regarding legal terms and policies may vary from state to state and/or from legal system to legal system. As stated in our Terms of Use, you are responsible for ensuring that your services are lawful under the law applicable to you and for complying with it.

To ensure that you fully comply with your legal obligations, we strongly recommend that you seek professional advice to better understand the specific requirements that apply to you.

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